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Frequently asked questions




When will an agent reach out to me?

Unless you specified a specific time, an agent will reach out to you usually within 2-4 hours during regular business days of you requesting a call.

Do you service all of Canada?

Yes all English Speaking Canadians (only because out agents don't speak french).

How does the application process work?

Once you submit your information for a Private and Secure Free Quote an agent will reach out via the telephone to discuss your situation and provide the quote. If you like what you hear and decide you would like Canadian Customer Debt Relief to help you, we will assign an account manager to you. Once all your documents are gathered and the application is complete you will then meet with a local agent in your area to sign your documents and get the process started. We can have you on the road to debt freedom usually in less than a week!

Does this program effect my credit?

It will stay on your credit report for up to 3 years once completed. If you are unable to make ends meet great credit will not help you. When you are in debt the last thing you should worry about is your credit. Often people believe they can just get a consolidation loan but are turned down because their debt to income ratio is not good. Despite having "great credit". You cannot borrow your way out of debt. Making minimum payment in almost all scenarios takes decades to pay off debt while affecting their health, wealth, and happiness. Not a good way to live. Twenty+ years ago great credit was hard to come by, rebuilding credit nowadays is easier than ever. There is no reason to remain in debt anymore.

Is this a Scam?

No, we are not a Scam. We have been in business for over 15 Years, Licensed and A+ BBB Rated. We have helped thousands of Canadians overcome their debt problems using our successful debt help program

Can you help with my student loans?

We can work with student loans only if it has been more than 7 Years since your last date of study

What debts can be included?

Most unsecured debt like: Credit cards, loans, lines of credit, overdrafts, old utility bills, tax debt, etc. Debts that cannot be included are: Secured debt like mortgages, car loans, legal penalties, child support, student loans less than 7 years from the last date of school. If the security was repossessed or written off in an accident and there was a deficiency balance, that can be dealt with.

I dont know everywhere I owe money to? 

If you are unsure about the Who/What/Where of your debts, you will need to pull your credit reports. You can do this in Canada for free. There are 2 Credit Reporting Companies Trans Union and Equifax. You can get your Trans Union Credit report from and your Equifax report from We recommend you get them both as some creditors report to one and not the other. This way you will not miss anything.

How can you help me?

We reduce your unsecured debt to about 35% of what you owe at a 0% interest rate while stopping creditors and collectors from calling and legal action.

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